0x80180014: your organization does not support this version of Windows
Windows enrollment is refused, either because Windows MDM enrollment is blocked by a platform restriction or because an Autopilot device is being reused.
From Microsoft's documentation, checked 9 Nov 2026.
There was a problem. Your organization does not support this version of Windows. (0x80180014)Also searched as: 80180014 · DeviceNotSupported
What it means
Microsoft documents two scenarios. Windows (MDM) is set to Block in a device platform restriction that applies to the user, or a device deployed with Autopilot self-deploying or pre-provisioning mode is being reused, reset or redeployed while the Intune device record from its last deployment still blocks it.
Common causes
- Windows (MDM) is blocked in a device platform enrollment restriction that applies to the user.
- An Autopilot self-deploying or pre-provisioned device is reused, reset or redeployed without unblocking it.
How to fix it
Read the MDM enrollment log
On the device, read the MDM diagnostics admin log. Microsoft notes the logs for both scenarios might show: MDM Enroll: Server Returned Fault/Code/Subcode/Value=(DeviceNotSupported) Fault/Reason/Text=(Enrollment blocked for AP device by SDM One Time Limit Check).
Get-WinEvent -LogName "Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin" -MaxEvents 50
Check device platform restrictions
In the Intune admin center go to Devices > Windows > Enrollment > Device platform restriction, open each Windows restriction (All Users first) and make sure Windows (MDM) is set to Allow for groups the user is in.
Unblock a reused Autopilot device
Go to Devices > Windows > Enrollment > Windows Autopilot > Devices, select the device, select Unblock device, then redeploy the Autopilot profile.
How to confirm it's fixed
- Enrollment completes and the device appears in the Intune admin center.
- After Unblock device a success message might not appear; Microsoft says the device is ready to use anyway.
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