Zero-Touch & Automation
·12 min read·L1
A Safer Zero-Touch & Automation Operating Model for Windows Autopilot
Design, implement and safely recover a bounded Windows Autopilot zero-touch automation workflow with role-based…
Editorial Publication
The Ops Playbook
The Ops Playbook provides practical guidance for operating technology effectively. From administration and automation to governance, service delivery and everyday technical operations, KBY publishes clear, research-driven content designed to help readers manage modern IT environments with greater confidence.
61Published Articles
16Covered Topics
5Engineering Labs
Aug 2026Latest Issue
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605
·11 min read·L1
Replacing Manual 605 Work with a Verifiable Linux Workflow
Move recurring Category 605 tasks from manual Linux execution to a validated, least-privilege systemd workflow with…
Modern Workspace & AV
·10 min read·L1
A Safer Modern Workspace & AV Operating Model for Microsoft 365
Design, implement and safely recover a bounded Microsoft 365 Modern Workspace & AV workflow with evidence-led…
Identity & Passwordless
·9 min read·L1
A Safer Identity & Passwordless Operating Model for Microsoft Entra ID
Design, pilot and safely roll back a bounded passwordless workflow in Microsoft Entra ID, with evidence-led validation,…
Device Management
·9 min read·L1
A Safer Device Management Operating Model for Jamf Pro
Design, implement and safely recover a bounded Jamf Pro device management workflow with evidence, guardrails and…
605
·9 min read·L1
A Safer 605 Operating Model for Linux
A practical Linux playbook for safely restarting systemd services in category 605, with dependency checks, validation…
Application Lifecycle
·8 min read·L1
A Safer Application Lifecycle Operating Model for macOS
Design a safer macOS application lifecycle: verify signed packages, enforce least privilege, validate each stage and…
Real-Time AI Infrastructure
·9 min read·L1
A Safer Real-Time AI Infrastructure Operating Model for OpenRouter
A bounded operating model for real-time AI infrastructure on OpenRouter: routing design, guardrails, validation, failure…
Multi-Cloud & Cross-Cloud Architectures
·10 min read·L1
Replacing Manual Multi-Cloud Work with a Verifiable AWS Workflow
Replace undocumented cross-cloud AWS trust with a bounded, evidence-led IAM workflow: staged implementation, guardrails,…
Operational Playbooks
Explore The Ops Playbook
The Ops Playbook is organised around the practical responsibilities involved in running, supporting and improving modern technology environments — prevent recurring issues, diagnose faster, and automate the fix.
macOS
19 articlesEnterprise macOS operations covering Apple Business Manager, device management, security, application lifecycle and automation.
Latest Publication
A Safer Device Management Operating Model for Jamf Pro08/08/2026
Security & Compliance
8 articlesFileVault, platform SSO, endpoint controls, compliance evidence and recovery-safe macOS security operations.
Latest Publication
A Safer Security & Compliance Operating Model for FileVault06/08/2026
Automation & Scripting
7 articlesShell, zsh, launchd, APIs and remediation workflows that remove repetitive macOS support work.
Latest Publication
A Safer Automation & Scripting Operating Model for Bash03/08/2026
Device Management
7 articlesAutomated enrolment, declarative management, MDM profiles, inventory and fleet health for managed Macs.
Latest Publication
A Safer Device Management Operating Model for Jamf Pro08/08/2026
The AI Helpdesk
6 articlesCopilot integration, automated ticket triage, and AI-driven remediation that turns Level 1 into a self-healing system.
Latest Publication
A Safer AI Helpdesk Operating Model for Microsoft Copilot12/08/2026
Identity & Passwordless
5 articlesFIDO2, Windows Hello, biometrics, and self-service authentication — eliminate the password reset ticket permanently.
Latest Publication
A Safer Identity & Passwordless Operating Model for Microsoft Entra ID09/08/2026
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Editorial Team
Sarah Liang
Modern Workspace & AV Editor
Sarah Liang is a Cloud Solutions Architect designing highly available, globally distributed applications. With deep expertise across multi-cloud topologies and serverless paradigms, she partners with enterprise teams to migrate monolithic architectures into scalable, cost-efficient microservices with rigorous performance Service Level Objectives.
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