The Ops Playbook
Proactive Experience (DEX)
Fix issues before users notice them. Endpoint Analytics, telemetry, and performance baselines that eliminate reactive tickets.
Active
6 playbooks
Updated 11 Sept 2026
Zero-Trust first
Every playbook enforces least-privilege and validates changes before production deployment.
Automation focused
Manual tickets get engineered out of existence through scripting, webhooks, and AI remediation.
L1-L3 appropriate
Clear, practical guidance for frontline engineers without sacrificing technical accuracy.
Recent Playbooks
More in Proactive Experience (DEX)
Practical Proactive Experience (DEX) Controls for Microsoft Intune
Design and validate a bounded Proactive Experience workflow in Microsoft Intune using remediation scripts and explicit…
07/09/2026 10 min
4 playbooks shown
Related Engineering Labs
View all LabsDB Pool Sizer
Calculate a per-pod connection-pool upper bound from database capacity, peak pod count, and an explicit operational reserve.
Launch LabDNS Record Builder
Build and statically validate common DNS records including SPF, DKIM, DMARC, MX, CAA and SRV with provider-ready fields.
Launch LabPort Lookup
Search comprehensive port and protocol coverage with reviewed engineering notes for common infrastructure services.
Launch LabContributors
David Chen
Identity & Passwordless Editor
Publishing You Can Trust
Every KBY publication follows documented standards covering research, editorial review, responsible use of artificial intelligence, accessibility and corrections.
Learn about our standardsEngineering Brief
Operate smarter, with fewer recurring tickets.
Receive new operational playbooks, incident-prevention guidance, automation scripts and recovery runbooks.
Join readers who value trusted knowledge, editorial excellence and practical insights.