The Ops Playbook
Proactive Experience (DEX)
Fix issues before users notice them. Endpoint Analytics, telemetry, and performance baselines that eliminate reactive tickets.
Active
6 playbooks
Updated 27 Aug 2026
Zero-Trust first
Every playbook enforces least-privilege and validates changes before production deployment.
Automation focused
Manual tickets get engineered out of existence through scripting, webhooks, and AI remediation.
L1-L3 appropriate
Clear, practical guidance for frontline engineers without sacrificing technical accuracy.
Recent Playbooks
More in Proactive Experience (DEX)
Proactive Experience (DEX) Guardrails for Microsoft Intune
Design, implement and safely recover one Proactive Experience (DEX) workflow in Microsoft Intune, with guardrails,…
20/08/2026 13 min
4 playbooks shown
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Julian Vance
Ops Playbook Architect
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