Sarah Liang is a Cloud Solutions Architect designing highly available, globally distributed applications. With deep expertise across multi-cloud topologies and serverless paradigms, she partners with enterprise teams to migrate monolithic architectures into scalable, cost-efficient microservices with rigorous performance Service Level Objectives.
PUBLISHED PLAYBOOKS
12
PUBLICATION
OPS PLAYBOOK
PRIMARY FOCUS AREAS
A bounded Microsoft Copilot workflow for AI Helpdesk drafting: scoping, permissions, review checkpoints, validation, rollback and a measurable rework baseline.
Design, validate and safely recover one bounded The AI Helpdesk workflow implemented with Microsoft Copilot, using explicit evidence and observable success criteria.
A bounded, evidence-led playbook for diagnosing Modern Workspace & AV room failures across identity, calendar and device layers in Microsoft 365, with rollback steps.
Design, implement and safely recover a bounded AI Helpdesk triage workflow using Microsoft Copilot, with guardrails, validation and rollback.
A repeatable Microsoft 365 workflow for provisioning and validating shared meeting rooms, with role-based guardrails, rollback steps and a measurable outcome.
Stop manual local admin audits by auto-remediating group membership drift with scheduled PowerShell and webhook alerts to your SIEM.
Stale cached credentials on mobile devices and mapped drives cause repeat AD lockouts; automated triage and self-service unlock cut ticket volume.
Stop recurring Teams Room camera and mic dropout tickets by pairing scheduled PnP device resets with Pro Management portal health alerts.
Replace manual USB exception approvals with time-boxed Entra ID groups, Defender device control, and an auto-expiry runbook that closes the loop itself.
Combine Microsoft Graph webhooks and occupancy sensors to auto-decline unclaimed meeting room bookings before facilities ever raises a ticket.
Stop manual disk cleanup tickets by deploying Intune Proactive Remediation scripts that detect, self-heal, and escalate low disk space automatically.
Power-state telemetry detects sleeping Wi-Fi adapters and applies targeted Intune remediation before intermittent drops reach the service desk.